Terms of Service

Terms and conditions for using Lupita

Last updated: January 2025

Agreement to Terms

By downloading, installing, or using Lupita ("the Software"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Software.

These Terms apply to both the Mac App Store edition and the Pro edition of Lupita, collectively referred to as "the Software" or "Lupita."

License Grant

Sassy Dog Software grants you a limited, non-exclusive, non-transferable, revocable license to use Lupita for personal or commercial use, subject to these Terms.

Mac App Store Edition

Licensed under the Apple Licensed Application End User License Agreement (EULA). You may install and use the Software on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service.

Pro Edition (Direct Purchase)

Your license key permits installation on all Macs that you personally own and use. You may not share your license key with others or use it on machines you do not own.

Restrictions

You may not:

  • Reverse engineer, decompile, or disassemble the Software
  • Modify or create derivative works based on the Software
  • Distribute, sell, lease, rent, lend, or sublicense the Software
  • Remove or alter any proprietary notices or labels on the Software
  • Share your Pro edition license key with others
  • Use the Software in any way that violates applicable laws or regulations

Trial Period (Pro Edition)

The Pro edition offers a 14-day free trial. During the trial:

  • You have full access to all Pro features
  • No credit card is required to start the trial
  • The trial begins when you first launch the app
  • After 14 days, you must purchase a license to continue using Pro features

Trial periods are limited to one per user. Attempts to reset or extend the trial by manipulating system settings or reinstalling the app violate these Terms.

Payments and Refunds

Mac App Store Edition

All payments and refunds are processed by Apple through the App Store. Refund requests must be submitted through your Apple ID purchase history.

Pro Edition (Direct Purchase)

Payments are processed by Paddle.com, our merchant of record. All purchases are final, but we offer a 30-day money-back guarantee:

  • Request a refund within 30 days of purchase
  • Email support@lupita-pro.com with your purchase details
  • Refunds are processed within 5-7 business days

Updates and Support

We regularly release updates to improve Lupita and add new features:

  • Mac App Store edition: Automatic updates through the App Store
  • Pro edition: In-app update notifications using Sparkle framework

All updates are free for active license holders. We provide email support at support@lupita-pro.com with responses typically within 24 hours.

Disclaimers and Warranty

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. Sassy Dog Software makes no warranties, express or implied, including but not limited to:

  • Merchantability or fitness for a particular purpose
  • Accuracy of performance metrics displayed
  • Uninterrupted or error-free operation
  • Compatibility with all Mac hardware configurations

We strive for accuracy in all performance metrics, but system monitoring inherently involves approximations. Use the Software as a monitoring tool, not for mission-critical decisions.

Limitation of Liability

To the maximum extent permitted by law, Sassy Dog Software shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • System performance issues or hardware damage
  • Decisions made based on performance metrics displayed

In any case, our total liability shall not exceed the amount you paid for the Software.

Termination

This license is effective until terminated. Your rights under this license will terminate automatically without notice if you fail to comply with any of these Terms.

Upon termination, you must cease all use of the Software and delete all copies from your devices. We reserve the right to revoke Pro edition licenses in cases of abuse, fraud, or violation of these Terms.

Changes to These Terms

We may update these Terms from time to time. When we do:

  • The "Last Updated" date at the top will be revised
  • Material changes will be communicated via email (for Pro edition users)
  • Continued use of the Software constitutes acceptance of the new Terms

Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law provisions. Any disputes arising from these Terms or your use of the Software shall be resolved through binding arbitration.

Questions About These Terms?

If you have questions about these Terms of Service, please contact us:

Email: support@lupita-pro.com

Company: Sassy Dog Software

Last Updated: January 2025